Other help

Technical notes

Although lookatyourdrinking.com has been designed so as to be easily used by as many different computers as possible, things do go wrong now and then.
The problem could lie with us; if so, it’s important that we know about it. Please let us know through your therapy or info@lookatyourdrinking.com. It’s also possible that it has to do with a setting on your computer. Usually this is simple to fix.

Below are a few suggestions which can help you fix or avoid problems.

Minimum requirements for your computer
Setting your computer’s internal clock
Turning off the pop-up blockers
Installing the newest version of Flash Player
Protecting your privacy 

Minimal requirements for your computer.  

Your computer must meet a few minimum requirements to make use of the on-line therapy programme.
  • The PC must have a Pentium 3 processor or higher.
  • The PC must have at least 128 MB of memory (RAM).
  • You must have Internet Explorer 6 or higher must be installed.
  • You must have the latest version of Flash Player installed.
  • To connect with the Internet, you’ll need at least a 56K6 modem.
  • Your screen resolution must be set to at least 1024x768. 

Setting your computer’s internal clock.

During the therapy, the date and time are often sent with the various messages. You also note the date and time in your alcohol log. If your computer’s interal clock is not correctly set it can cause problems.

You can set the correct time on your computer’s clock yourself – it’s very easy.

  1. Double-click on the time display at the bottom right of your screen.
  2. You’ll see a window with a round clock, with under it the time display (see illustration).
  3. You can adjust the time with the small arrows.

 Date and Time Properties

Turning off the pop-up blockers 

The on-line therapy programme uses pop-ups. Although these pop-ups are harmless, many other websites do use dangerous and/or undesired pop-ups.
As a result, many people have installed ‘pop-up blockers’.

However, these programmes can cause problems if you’re in the on-line therapy programme. If you want to make use of our on-line therapy it’s important you either turn off pop-up blockers or set your pop-up blocker preferences so that the www.lookatyourdrinking.com pop-ups are allowed.

There are so many different pop-up blockers used now that it’s impossible to describe how they all can be installed or turned off. The two most frequently used are described below.

Windows XP pop-up blocker
Starting with the Service Pack 2 in Windows XP, a pop-up blocker is automatically installed. You may see a yellow bar at the top of the screen instead of the usual window (see illustration) when you are doing on-line therapy.
By clicking on this yellow bar, you can choose 'always allow pop-ups from this website'

Windows XP pop-up blocker

Googlebar pop-up blocker
Many people have Googlebar, which has an integrated pop-up blocker. By clicking on the word ‘blocked’, you can turn off the blocker (see illustration).

Googlebar pop-up blocker


Installing the newest version of Flash Player 

Virtually the entire on-line therapy programme uses Macromedia Flash. If you do not have the latest version of this small support programme you may experience problems, or you may not even be able to make use of our programme. 

Protecting your privacy 

Tactus International and the lookatyourdrinking.com team do everything we can to protect the privacy of website visitors and the participants in our on-line therapy.
The log-in information and client dossiers are stored on a high-security server. All Internet communication between your computer and the lookatyourdrinking.com server is encrypted before it is sent.

However, your own computer should have several security measures in place as well. A few are described below.

  • Install good anti-virus software. This will prevent both damage to your computer and infection by viruses which are specifically meant to steal data from your computer. Examples of anti-virus software are Norton Antivirus, McAfee Antivrus, NOD32, Bullguard and Panda.
  • Install anti-spyware software. Spyware is software that can cause undesired e-mail (spam) and pop-ups, but it can also steal data from your computer or give others with bad intentions access to your PC. Examples of anti-spyware are Ad-Aware and Windows Defender.
  • Make sure you have an active firewall on your computer. A firewall prevents others getting access to your PC via the Internet. Examples are ZoneAlarm or the firewall present in Windows XP (with Service pack 2).

It may also be a good idea to change a few of the standard settings of Internet Explorer.

Turning off AutoComplete will prevent the addresses of recently visited websites appear on screen without your permission, and others seeing your user name.

In Internet Explorer go to Extra – Internet options – Content – AutoComplete Settings. You can tick and un-tick the automatic filling in of website addresses, forms and user names.

AutoComplete Settings

Turning off and clearing the History will prevent the addresses of visited websites being stored in your computer’s memory and being accessible to others.

In Internet Explorer go to Extra - Internet options - General. Set the counter from 20 to 0 and click on ‘Clear History'.